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As of May 25, 2018, a comprehensive set of data protection laws, known as the General Data Protection Regulation (GDPR), came into effect. GDPR was established with the aim of providing standardized data protection regulations across all European Union (EU) member countries. These regulations are designed to safeguard the privacy and data protection rights of individuals.

This document outlines how Mind Psychology Fife ensures compliance with GDPR. It details our commitment to protecting the privacy and personal data of individuals and our dedication to adhering to the principles and requirements set forth by GDPR.

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We take data protection seriously and are committed to ensuring that our data processing activities are in full accordance with the law. This policy provides information on how we collect, process, and safeguard personal data, the rights of data subjects, and our responsibilities under GDPR.

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At Mind Psychology Fife, we recognize the importance of GDPR in preserving the confidentiality and security of personal data and understand the trust our clients and partners place in us. This document serves as a guide to how we meet the standards set by GDPR in fulfilling our commitment to data protection and privacy.

 

Data Control

Dr Bruce is the data controller for Mind Psychology Fife.

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What Personal Data We Process

Mind Psychology Fife collects and processes the following personal data from therapy clients

  • Personal Data: Basic contact information, including name, address, email, contact number, and GP contact details.

  • Sensitive Personal Data: Psychology Client Agreement, Psychology records (Psychologist notes, letters, reports, and/or outcome measures).

  • When you complete a web-based enquiry form, we also collect any information you provide, as well as your internet protocol (IP) address, which is automatically supplied by the website software used to offer the form. All web services used by Mind Psychology Fife are verified as GDPR compliant.

  • If you are referred by your health insurance provider, we will collect and process personal data provided by that company, including basic contact information, referral information, and health insurance policy number and authorization for psychological treatment.

 

Lawful Basis for Processing Personal Data

Mind Psychology Fife has a legitimate interest in using the personal data and sensitive personal data collected to provide health treatment. This processing is necessary for the provision of psychological therapy to clients.

We may also request information on how you found our service for the purpose of our own marketing research. No information you provide will be passed on without your consent, and we will never sell your information to others.

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What We Do With Your Personal Information

We will only use your personal information to provide the services you have requested from us. If you do not provide the personal information requested, we may be unable to provide a therapy service to you.

 

How Long We Store Personal Information

We will only store your personal information for as long as required. Basic contact information held on a mobile phone is deleted within 6 months of the end of therapy. Sensitive personal data defined above is stored for a period of 7 years after the end of therapy, with annual deletion thereafter.

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How Your Personal Information Is Used

We use the information we collect to:

  • Provide services to you.

  • Process payment for such services.

  • Send you information and updates about our services that might be of interest to you. You have the right to opt-out at any time and request the deletion of your personal contact information to prevent future proactive contact from us.

 

Security of Personal Information

Personal information is handled with the utmost security:

  • Personal information is minimized in phone and email communication.

  • Sensitive personal data is sent to clients in password-protected email attachments.

  • Email applications use private (SSL) settings for encryption.

  • Personal information is stored on a secure server owned by Mind Psychology Fife, protected with passwords.

  • Malware and antivirus protection is installed on all computing devices.

  • Mobile devices are protected with passcodes/thumbprint scanners and mobile security and antivirus software.

  • Your right to access and correct your personal information, as well as details about lodging complaints with the Information Commissioner's Office, is also included.

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Your Right to Access and Correct Personal Information

  • You have the right to access the information that Mind Psychology Fife holds about you.

  • We will typically share this information with you within 30 days of receiving your request.

  • Please note that there may be an administrative fee for supplying this information.

  • In some cases, we may request further evidence from you to verify your identity.

  • Your personal information will typically be provided to you in a permanent form, such as a printed copy.

  • You have the right to request corrections to your personal information if it is found to be inaccurate.

  • If you believe that we have not complied with data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office.

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Retention of Therapy Records

Mind Psychology Fife reserves the right to refuse a request to delete a client's personal information when the request pertains to therapy records. Therapy records are retained for a period of 7 years in accordance with the guidelines and requirements for record keeping by The British Psychological Society (BPS; 2000)[1] and The Health and Care Professions Council (HCPC; 2017)[2].

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